Return & Refund Policy
At DieselToughbooks.com, customer satisfaction is our priority. We accept returns and exchanges for both defective and non-defective products purchased through our website.
Eligible Countries
This return policy applies to orders shipped to:
• United States
• Canada
• Australia
Return Eligibility
We accept returns for:
• New, unused products in their original packaging
• Opened or slightly used products
Products must be returned within 30 days of the delivery date to qualify for a refund or exchange.
Exchanges
We accept exchanges for eligible products within the 30-day return period.
Return Method
Products may be returned by mail.
A prepaid return shipping label is included with your shipment to make the return process simple and convenient.
Return Shipping Costs
There is no restocking fee for returned products.
Customers are not charged a return label fee when using the prepaid return label included in the package.
Refunds
Once your returned item is received and inspected, we will notify you by email regarding the status of your refund.
Approved refunds will be issued to the original payment method used for the purchase.
Refunds are typically processed within 3 business days after the returned item has been received and approved.
Defective or Damaged Products
If your item arrives defective, damaged, or not as described, please contact us as soon as possible so we can arrange a replacement, exchange, or full refund.
Non-Returnable Items
The following items may not be eligible for return:
• Products intentionally damaged after delivery
• Products missing essential components not due to our error
• Products returned beyond the 30-day return period
How to Start a Return
To initiate a return or exchange, please contact us:
DieselToughbooks.com
Email: sales@dieseltoughbooks.com
Phone: 239-453-2468
Please include your order number and reason for the return when contacting us.
Policy Updates
DieselToughbooks.com reserves the right to modify this Return & Refund Policy at any time. Any changes will be posted on this page and become effective immediately upon publication.