Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We are dedicated to ensuring a seamless and transparent refund process for our customers. Please review the following information regarding our refund procedure:

1. Approval Notification: After the inspection of your returned item, we will promptly notify you via email regarding the approval or rejection of your refund request.

2. Approved Refunds: If your refund is approved, a credit will be processed and automatically applied to your credit card or original method of payment. You can expect the refund to reflect in your account within 3 days of us receiving the return.

3. Ineligible Returns: Please note that certain conditions must be met for a product to be eligible for a refund. Returned products received by DieselToughbooks.com under the following conditions will not qualify for a refund and may be rejected:

  • Products not purchased from DieselToughbooks.com
  • Products with missing, damaged, altered, or unreadable serial number labels, manufacturer model or part number labels, and/or warranty labels
  • Products returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
  • Products with removed UPC codes from packaging
  • Products displaying physical damage
  • Products that appear tampered, customized, or altered
  • Products returned with customer-made markings or writing on the original box

Late or Missing Refunds (if applicable): In the event that you have not received your refund yet, we advise you to take the following steps:

  • Check your bank account again for any updates
  • Contact your credit card company as there might be a processing delay
  • Reach out to your bank, as processing times can vary

If you have taken these steps and have not received your refund, please do not hesitate to contact our dedicated support team at Sales@DieselToughbooks.com. We are committed to addressing any concerns you may have.

Exchanges (if applicable): Exchanges are a service we offer to our valued customers. If you wish to exchange a product, please send the item back to us for testing and assessment. Based on the outcome of our evaluation, we will provide you with a suitable solution.

At DieselToughbooks.com, customer satisfaction is our top priority. We aim to provide you with a seamless experience throughout the refund and exchange process. Should you have any inquiries or require further assistance, please do not hesitate to get in touch with us.

Thank you for choosing DieselToughbooks.com for your shopping needs.